How integrated technologies and data are driving an Advanced view of the customer
Director of Customer and Product Marketing | Advanced Software

An experienced marketing and business leader with a strong track record in delivering tangible success. I combine the exploitation of marketing process and technology with a strong background in helping people to flourish and achieve their potential. I am passionate about developing and maintaining market insights and using these to drive successful change across organisations.

How customer health can inform the performance of your investment
Investor | Crane Ventures

Investor and former software executive, with particular experience building & leading startups and business units that drive net revenue retention (Customer Success, Consulting, Professional Services, Support & Education). Built Slack’s presence in the UK, founded the Global Customer Success team and lead its EMEA arm. Previously built & led both Zendesk & Yammer’s European Customer …

Co-creating the desert garden
University of Sheffield

Professor Tony Ryan OBE is The Professor of Physical Chemistry at the University of Sheffield and the founding Director of the Grantham Centre for Sustainable Futures. Tony focuses on the global challenge of the food, water, and energy nexus; feeding a growing world population; reducing the impacts of agriculture and food production that account for 30% …

Be my guest! How to create a customer-led culture
Founder | Ritz-Carlton

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation …

Nick Chong - Zoom

Zooming in on growth
Head of Global Support & Services | Zoom

Nick is responsible for Zoom’s global customer support and services organization. Prior to that he was Zoom’s Head of Global Services, responsible for global professional services and Zoom Rooms evangelism, and Head of Product Marketing. Nick has an extensive background in technology, market development, product strategy, and pursuit of customer satisfaction. Prior to Zoom, Nick …