Mike Kendall
Founder and Managing Director | The Customer Lab

Mike Kendall is a recognized global customer experience, design, and innovation expert, coach, author, and speaker. He led world-class customer loyalty, innovation, engagement, and growth transformation in several industries including financial services, tech, and healthcare. In addition to launching The Customer Lab, Mike served as Director of Customer Experience at Capital One where he helped … Read more …

Claire Grove
Director of Customer Advocacy Strategy | ServiceNow

A customer advocacy professional with over 20 years’ experience in this field. Telling our customers’​ stories and sharing the positive impact their vision and strategy has for their own employees and customers, is just one aspect to customer advocacy and storytelling. With a focus on business value, I create mutually beneficial propositions to build true, … Read more …

Claire Sporton
Founder | Sporton Consulting

Throughout her career, Claire has focused on driving customer-led growth by inspiring change and ensuring a tangible link to measurable business improvement. With a background in psychology and systemic management, Claire has over 20 years’ experience helping organizations distil a set of focused priorities. She guides companies to bring together customer, employee, and partner perspectives … Read more …

Amelia Mansell
Director of Customer Experience | Virgin Media

Strategic thinker focused on putting customers at the heart of Virgin Media and serving them better in a digital world. Connector of dots who is able to take a step back and consider the holistic view. Enabler of significant changes in business performance through the delivery of complex transformational programmes. Meets complicated challenges head on, … Read more …

Emma Roffey
VP Marketing EMEAR | Cisco

Emma Roffey is Cisco’s VP Marketing for EMEAR. Emma has been with Cisco for over 15 years and has always been in the IT industry, starting her career in IT Publishing. Emma left publishing in 2000 having won IT Publisher of the Year for the launch of the weekly newspaper IT Week. Emma is known … Read more …

Cristina Melluzzi
Global Head of Customer Advocacy | Cisco

Cristina joined Cisco 5 years ago to lead Customer Advocacy in EMEAR. She began her career at Hewlett Packard and has spent 16 years working in the IT industry. Over the past 10 years, Cristina has focused her career on customer marketing. Having spent some time in the film industry at Pinewood Studios (think Bond), … Read more …

Richard Owen
Founder | OCX Cognition

Richard Owen has a singular professional focus: Delivering financial value through CX. He co-founded OCX Cognition to combine technology and programmatic consulting in pursuit of that goal, and now leads the company’s coordinated efforts to deliver the right solutions for its clients. Richard’s 30-year career has centered on transforming business operations with technology, and he … Read more …

Maarten K. Pieters - signify

Maarten Pieters
Head of Co-creation & People Insight | Signify

Signify, formerly PHILIPS Lighting, is a world leader in lighting for professionals, consumers and lighting for the Internet of Things. Maarten is a catalyst of Value-creating Innovation in the Industry 4.0. As an innovation manager with an emphasis on co-creation and collaborative eco- systems, he guides and inspires the organisation to mature its co-creative capability … Read more …