How to digitally transform your business to create wow-factor customer experiences
Founder and Managing Director | The Customer Lab

Mike Kendall is a recognized global customer experience, design, and innovation expert, coach, author, and speaker. He led world-class customer loyalty, innovation, engagement, and growth transformation in several industries including financial services, tech, and healthcare. In addition to launching The Customer Lab, Mike served as Director of Customer Experience at Capital One where he helped …

Virgin Media – A DNA of Customer Experience
Founder | Sporton Consulting

Throughout her career, Claire has focused on driving customer-led growth by inspiring change and ensuring a tangible link to measurable business improvement. With a background in psychology and systemic management, Claire has over 20 years’ experience helping organizations distil a set of focused priorities. She guides companies to bring together customer, employee, and partner perspectives …

Maarten K. Pieters - signify

Throwing light on co-creation; Signify’s journey with supermarket giant Albert Heijn
Head of Co-creation & People Insight | Signify

Signify, formerly PHILIPS Lighting, is a world leader in lighting for professionals, consumers and lighting for the Internet of Things. Maarten is a catalyst of Value-creating Innovation in the Industry 4.0. As an innovation manager with an emphasis on co-creation and collaborative eco- systems, he guides and inspires the organisation to mature its co-creative capability …