Albert Heijn Store Experience | Albert Heijn
Throwing light on co-creation; Signify's journey with supermarket giant Albert Heijn

  • Andrew Carrick

    Health
    Chief Customer Success Officer | Automic Group

  • Chris Adlard

    Chris is a multi-award-winning customer champion. He previously worked at Finastra, the world’s leading financial technology provider...

  • Professor Anthony Ryan OBE

    Co-creating the desert garden
    University of Sheffield

    Professor Tony Ryan OBE is The Professor of Physical Chemistry at the University of Sheffield and the founding Director of...

  • Daniel Bausor, Chris Adlard, & Toby Chapman-Dawe

    Welcome to the Customer Economy. Are you ready for the C-change?
    Customer Catalyst Team / MD | Strand Communications

    https://player.vimeo.com/video/554734579

  • Claire Grove

    Customer Advocacy - the ultimate trust factor in the Customer Economy
    Director of Customer Advocacy Strategy | ServiceNow

    A customer advocacy professional with over 20 years’ experience in this field.

  • Daniel Bausor

    Daniel has over 25 years’ experience as a strategic B2B and B2C customer champion, both in-house and as a...

  • Gabriele Masili

    Technology
    VP & CTO CX & Customer Success | Microsoft

    Gabriele ‘G’ Masili is the vice president and chief technology officer (CTO) of Customer Experience & Success at Microsoft. He...

  • Helen Bierton

    Digital
    Chief Banking Officer | Starling Bank

  • Horst Schulze

    Be my guest! How to create a customer-led culture
    Founder | Ritz-Carlton

    A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service...

  • Cristina Melluzzi

    How Cisco puts customers at the heart of its growth strategy
    Global Head of Customer Advocacy | Cisco

    Cristina joined Cisco 5 years ago to lead Customer Advocacy in EMEAR. She began her career at Hewlett Packard and...

  • Emma Roffey

    How Cisco puts customers at the heart of its growth strategy
    VP Marketing EMEAR | Cisco

    Emma Roffey is Cisco’s VP Marketing for EMEAR. Emma has been with Cisco for over 15 years and has...

  • Mike Kendall

    How to digitally transform your business to create wow-factor customer experiences
    Founder and Managing Director | The Customer Lab

    Mike Kendall is a recognized global customer experience, design, and innovation expert, coach, author, and speaker. He led world-class...

  • Amelia Mansell

    Virgin Media - A DNA of Customer Experience
    Director of Customer Experience | Virgin Media

    Strategic thinker focused on putting customers at the heart of Virgin Media and serving them better in a digital world...

  • Claire Sporton

    Virgin Media - A DNA of Customer Experience
    Founder | Sporton Consulting

    Throughout her career, Claire has focused on driving customer-led growth by inspiring change and ensuring a tangible link to...

  • James Hyde

    Technology
    CEO | James & James

  • Johnny Castrup

    Co-creation
    Digital Product Director, Head of LEGO Ideas | LEGO

  • Julie-Ann Haines

    Culture
    CEO | Principality Building Society
  • Nick Chong - Zoom

    Nick Chong

    Zooming in on growth
    Head of Global Support & Services | Zoom

    Nick is responsible for Zoom’s global customer support and services organization. Prior to that he was Zoom’s Head...

  • Nicole Dingley

    Advocacy
    VP Marketing & Customer Advocacy | Wiley

  • Richard Owen

    NPS is dead! How to truly listen to your customers for customer-led growth
    Founder | OCX Cognition

    Richard Owen has a singular professional focus: Delivering financial value through CX. He co-founded OCX Cognition to combine technology...

  • Pat Phelan

    Success
    CCO | GoCardless
  • Christina Kosmowski

    Christina Kosmowski

    Slack puts customer success front and centre to drive growth
    VP of Customer Success | Slack

    https://vimeo.com/555273099/02dfe9ee50

  • Stanford Swinton

    Growth
    Vice President Of Global Care and Customer Experience | Deliveroo

  • Rav Dhaliwal

    How customer health can inform the performance of your investment
    Investor | Crane Ventures

    Investor and former software executive, with particular experience building & leading startups and business units that drive net revenue retention...

  • Peter Sadler

    How integrated technologies and data are driving an Advanced view of the customer
    Director of Customer and Product Marketing | Advanced Software

    An experienced marketing and business leader with a strong track record in delivering tangible success. I combine the exploitation of...

  • Maarten K. Pieters - signify

    Maarten Pieters

    Throwing light on co-creation; Signify's journey with supermarket giant Albert Heijn
    Head of Co-creation & People Insight | Signify

    Signify, formerly PHILIPS Lighting, is a world leader in lighting for professionals, consumers and lighting for the Internet of Things...

  • Toby Chapman-Dawe

    Conference Host and MC
    MD | Strand Communications

  • Daniel Bausor

    Welcome to the Customer Economy. Are you ready for the C-change?
    Founder & Co-Author of The Customer Catalyst

    I have over 25 years' experience as a strategic B2B and B2C customer champion, both in-house and as...