Chris Adlard
Chris is a multi-award-winning customer champion. He previously worked at Finastra, the world’s leading financial technology provider...
Co-creating the desert garden
Professor Anthony Ryan OBEUniversity of SheffieldProfessor Tony Ryan OBE is The Professor of Physical Chemistry at the University of Sheffield and the founding Director of...
Customer Advocacy - the ultimate trust factor in the Customer Economy
Claire GroveDirector of Customer Advocacy Strategy | ServiceNowA customer advocacy professional with over 20 years’ experience in this field.
Daniel Bausor
Daniel has over 25 years’ experience as a strategic B2B and B2C customer champion, both in-house and as a...
Be my guest! How to create a customer-led culture
Horst SchulzeFounder | Ritz-CarltonA legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of...
How Cisco puts customers at the heart of its growth strategy
Cristina MelluzziGlobal Head of Customer Advocacy | CiscoCristina joined Cisco 5 years ago to lead Customer Advocacy in EMEAR. She began her career at Hewlett Packard and...
How Cisco puts customers at the heart of its growth strategy
Emma RoffeyVP Marketing EMEAR | CiscoEmma Roffey is Cisco’s VP Marketing for EMEAR. Emma has been with Cisco for over 15 years and has...
How to digitally transform your business to create wow-factor customer experiences
Mike KendallFounder and Managing Director | The Customer LabMike Kendall is a recognized global customer experience, design, and innovation expert, coach, author, and speaker. He led world-class...
Virgin Media - A DNA of Customer Experience
Amelia MansellDirector of Customer Experience | Virgin MediaStrategic thinker focused on putting customers at the heart of Virgin Media and serving them better in a digital world...
Virgin Media - A DNA of Customer Experience
Claire SportonFounder | Sporton ConsultingThroughout her career, Claire has focused on driving customer-led growth by inspiring change and ensuring a tangible link to...
Zooming in on growth
Nick ChongHead of Global Support & Services | ZoomNick is responsible for Zoom’s global customer support and services organization. Prior to that he was Zoom’s Head...
NPS is dead! How to truly listen to your customers for customer-led growth
Richard OwenFounder | OCX CognitionRichard Owen has a singular professional focus: Delivering financial value through CX. He co-founded OCX Cognition to combine technology...
Slack puts customer success front and centre to drive growth
Christina KosmowskiVP of Customer Success | Slack
How customer health can inform the performance of your investment
Rav DhaliwalInvestor | Crane VenturesInvestor and former software executive, with particular experience building & leading startups and business units that drive net revenue retention...
How integrated technologies and data are driving an Advanced view of the customer
Peter SadlerDirector of Customer and Product Marketing | Advanced SoftwareAn experienced marketing and business leader with a strong track record in delivering tangible success. I combine the exploitation of...
Throwing light on co-creation; Signify's journey with supermarket giant Albert Heijn
Maarten PietersHead of Co-creation & People Insight | SignifySignify, formerly PHILIPS Lighting, is a world leader in lighting for professionals, consumers and lighting for the Internet of Things...
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Welcome to the Customer Economy. Are you ready for the C-change?
Daniel BausorFounder & Co-Author of The Customer CatalystI have over 25 years' experience as a strategic B2B and B2C customer champion, both in-house and as...