Investor and former software executive, with particular experience building & leading startups and business units that drive net revenue retention (Customer Success, Consulting, Professional Services, Support & Education).
Built Slack’s presence in the UK, founded the Global Customer Success team and lead its EMEA arm. Previously built & led both Zendesk & Yammer’s European Customer organisations, creating, leading and developing strong teams dedicated to helping some of the world’s largest organisations drive user adoption & business value from Enterprise SaaS software.
I have played a major leadership role in accelerating the growth of a number of early stage companies, leading to a $1.2 billion acquisition by Microsoft and two public exits. This included representing the businesses publicly in the press with media, analyst interviews, public speaking and publishing of industry articles.
Key skills & experience:
- Building & leading world class teams to deliver consistently high revenue growth, customer sat & renewal rates
- Proven commercial focus with extensive sales experience
- Developing strong trusted adviser relationships with founders, C suite and business decision makers
- Talent sourcing, hiring and career development
- Managing complex cloud software deployment and user adoption businesses
- Collaborating internally to improve processes, product and overall customer experience
- Media spokesperson with very strong verbal and written communication skills
- Cross industry experience, including finance, insurance, advertising, pharma, retail, manufacturing, tech, telecommunications & government
Specialities: Sales, customer success, SaaS, consulting, customer experience, people leadership & development, change management and adoption, press & public speaking.
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