Investor | Crane Ventures
Rav Dhaliwal

Investor and former software executive, with particular experience building & leading startups and business units that drive net revenue retention (Customer Success, Consulting, Professional Services, Support & Education).

Built Slack’s presence in the UK, founded the Global Customer Success team and lead its EMEA arm. Previously built & led both Zendesk & Yammer’s European Customer organisations, creating, leading and developing strong teams dedicated to helping some of the world’s largest organisations drive user adoption & business value from Enterprise SaaS software.

I have played a major leadership role in accelerating the growth of a number of early stage companies, leading to a $1.2 billion acquisition by Microsoft and two public exits. This included representing the businesses publicly in the press with media, analyst interviews, public speaking and publishing of industry articles.

Key skills & experience:

  • Building & leading world class teams to deliver consistently high revenue growth, customer sat & renewal rates
  • Proven commercial focus with extensive sales experience
  • Developing strong trusted adviser relationships with founders, C suite and business decision makers
  • Talent sourcing, hiring and career development
  • Managing complex cloud software deployment and user adoption businesses
  • Collaborating internally to improve processes, product and overall customer experience
  • Media spokesperson with very strong verbal and written communication skills
  • Cross industry experience, including finance, insurance, advertising, pharma, retail, manufacturing, tech, telecommunications & government

Specialities: Sales, customer success, SaaS, consulting, customer experience, people leadership & development, change management and adoption, press & public speaking.