Strategic thinker focused on putting customers at the heart of Virgin Media and serving them better in a digital world. Connector of dots who is able to take a step back and consider the holistic view. Enabler of significant changes in business performance through the delivery of complex transformational programmes.
Meets complicated challenges head on, creating solutions which deliver both for the customer and for Virgin Media. Driver of change and firm believer in making a difference for internal and external customers alike.
“Amelia’s signature strength is her ability to create an easily understandable direction for her teams irrespective of the underlying complexity, and to thoroughly engage them with that vision.” Jo Dutton, Executive General Manager, Systems Engineering
Passionate about people development and creating diverse, high performing teams brimming with talent. Creator of people opportunities, mentor and talent nurturer. Founder of ‘Return to Work’ initiative and champion of a diverse workforce.
“An exceptional decision maker who empowers her organisation to achieve success through creative thinking, Amelia’s management capability is held in the highest regard by those that have had the opportunity to work under her leadership” Atif Farooq, Head of Insight
Customer led, data driven, interested in learning from other sectors about the wider process and infrastructure around becoming a truly digital organisation.
Happy to connect with people who have a great track record in leading digital transformation or those who want to have a conversation about building a better digital tomorrow.
Andrew Carrick
HealthChief Customer Success Officer | Automic Group
Chris Adlard
Chris is a multi-award-winning customer champion. He previously worked at Finastra, the world’s leading financial technology provider...
Professor Anthony Ryan OBE
Co-creating the desert gardenUniversity of SheffieldProfessor Tony Ryan OBE is The Professor of Physical Chemistry at the University of Sheffield and the founding Director of...
Daniel Bausor, Chris Adlard, & Toby Chapman-Dawe
Welcome to the Customer Economy. Are you ready for the C-change?Customer Catalyst Team / MD | Strand Communicationshttps://player.vimeo.com/video/554734579
Claire Grove
Customer Advocacy - the ultimate trust factor in the Customer EconomyDirector of Customer Advocacy Strategy | ServiceNowA customer advocacy professional with over 20 years’ experience in this field.
Daniel Bausor
Daniel has over 25 years’ experience as a strategic B2B and B2C customer champion, both in-house and as a...
Gabriele Masili
ExperienceVP & CTO CX & Customer Success | MicrosoftGabriele ‘G’ Masili is the vice president and chief technology officer (CTO) of Customer Experience & Success at Microsoft. He...
Helen Bierton
DigitalChief Banking Officer | Starling Bank
Horst Schulze
Be my guest! How to create a customer-led cultureFounder | Ritz-CarltonA legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service...
Cristina Melluzzi
How Cisco puts customers at the heart of its growth strategyGlobal Head of Customer Advocacy | CiscoCristina joined Cisco 5 years ago to lead Customer Advocacy in EMEAR. She began her career at Hewlett Packard and...
Emma Roffey
How Cisco puts customers at the heart of its growth strategyVP Marketing EMEAR | CiscoEmma Roffey is Cisco’s VP Marketing for EMEAR. Emma has been with Cisco for over 15 years and has...
Mike Kendall
How to digitally transform your business to create wow-factor customer experiencesFounder and Managing Director | The Customer LabMike Kendall is a recognized global customer experience, design, and innovation expert, coach, author, and speaker. He led world-class...
Claire Sporton
Virgin Media - A DNA of Customer ExperienceFounder | Sporton ConsultingThroughout her career, Claire has focused on driving customer-led growth by inspiring change and ensuring a tangible link to...
James Hyde
TechnologyCEO | James & James
Johnny Castrup
Co-creationDigital Product Director, Head of LEGO Ideas | LEGO
Julie-Ann Haines
GrowthCEO | Principality Building Society
Nick Chong
Zooming in on growthHead of Global Support & Services | ZoomNick is responsible for Zoom’s global customer support and services organization. Prior to that he was Zoom’s Head...
Nicole Dingley
AdvocacyVP Marketing & Customer Advocacy | Wiley
Richard Owen
NPS is dead! How to truly listen to your customers for customer-led growthFounder | OCX CognitionRichard Owen has a singular professional focus: Delivering financial value through CX. He co-founded OCX Cognition to combine technology...
Pat Phelan
CultureCCO | GoCardless
Christina Kosmowski
Slack puts customer success front and centre to drive growthVP of Customer Success | Slackhttps://vimeo.com/555273099/02dfe9ee50
Stanford Swinton
VoiceVice President Of Global Care and Customer Experience | Deliveroo
Rav Dhaliwal
How customer health can inform the performance of your investmentInvestor | Crane VenturesInvestor and former software executive, with particular experience building & leading startups and business units that drive net revenue retention...
Peter Sadler
How integrated technologies and data are driving an Advanced view of the customerDirector of Customer and Product Marketing | Advanced SoftwareAn experienced marketing and business leader with a strong track record in delivering tangible success. I combine the exploitation of...
Maarten Pieters
Throwing light on co-creation; Signify's journey with supermarket giant Albert HeijnHead of Co-creation & People Insight | SignifySignify, formerly PHILIPS Lighting, is a world leader in lighting for professionals, consumers and lighting for the Internet of Things...
Remco Duchhart
Throwing light on co-creation; Signify's journey with supermarket giant Albert HeijnAlbert Heijn Store Experience | Albert Heijnhttps://vimeo.com/554748649/89e1671e1e
-
Toby Chapman-Dawe
Conference Host and MCMD | Strand Communications -
Daniel Bausor
Welcome to the Customer Economy. Are you ready for the C-change?Founder & Co-Author of The Customer CatalystI have over 25 years' experience as a strategic B2B and B2C customer champion, both in-house and as a...