Director of Customer Experience | Virgin Media
Amelia Mansell

Strategic thinker focused on putting customers at the heart of Virgin Media and serving them better in a digital world. Connector of dots who is able to take a step back and consider the holistic view. Enabler of significant changes in business performance through the delivery of complex transformational programmes.

Meets complicated challenges head on, creating solutions which deliver both for the customer and for Virgin Media. Driver of change and firm believer in making a difference for internal and external customers alike.

“Amelia’s signature strength is her ability to create an easily understandable direction for her teams irrespective of the underlying complexity, and to thoroughly engage them with that vision.” Jo Dutton, Executive General Manager, Systems Engineering

Passionate about people development and creating diverse, high performing teams brimming with talent. Creator of people opportunities, mentor and talent nurturer. Founder of ‘Return to Work’ initiative and champion of a diverse workforce.

“An exceptional decision maker who empowers her organisation to achieve success through creative thinking, Amelia’s management capability is held in the highest regard by those that have had the opportunity to work under her leadership” Atif Farooq, Head of Insight

Customer led, data driven, interested in learning from other sectors about the wider process and infrastructure around becoming a truly digital organisation.

Happy to connect with people who have a great track record in leading digital transformation or those who want to have a conversation about building a better digital tomorrow.