Throughout her career, Claire has focused on driving customer-led growth by inspiring change and ensuring a tangible link to measurable business improvement.
With a background in psychology and systemic management, Claire has over 20 years’ experience helping organizations distil a set of focused priorities. She guides companies to bring together customer, employee, and partner perspectives and enrich them with financial, operational, and behavioral data. As both a consultant and CX practitioner across a range of industries, Claire has enabled leading companies to empower accountability for improvement, motivate changes in individual action, and predict and monitor business impact.
A regular speaker at conferences globally, Claire has become well known for her pragmatic and engaging twist on experience management. In recent years, Claire has turned her focus to innovation in CX and BI, using technology, AI and behavioral economics to drive ownership and management of risk out to the people who can make a difference.
Claire is based just outside London in Kent – enjoys a good walk with the dog, particularly if there is a cozy pub with a roaring fire at the end of it.
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