Chris is a multi-award-winning customer champion. He previously worked at Finastra, the world’s leading financial technology provider, as global head of customer and strategic partner engagement. During his 20+ year career, Chris also has led strategic customer programmes for other technology brands such as IBM, CA and Synopsys.
Andrew CarrickHealthChief Customer Success Officer | Automic Group
- Co-creating the desert gardenUniversity of Sheffield
Professor Tony Ryan OBE is The Professor of Physical Chemistry at the University of Sheffield and the founding Director of...
- Welcome to the Customer Economy. Are you ready for the C-change?Customer Catalyst Team / MD | Strand Communications
- Customer Advocacy - the ultimate trust factor in the Customer EconomyDirector of Customer Advocacy Strategy | ServiceNow
A customer advocacy professional with over 20 years’ experience in this field.
Helen BiertonDigitalChief Banking Officer | Starling Bank
- Be my guest! How to create a customer-led cultureFounder | Ritz-Carlton
A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service...
- How Cisco puts customers at the heart of its growth strategyGlobal Head of Customer Advocacy | Cisco
Cristina joined Cisco 5 years ago to lead Customer Advocacy in EMEAR. She began her career at Hewlett Packard and...
- How to digitally transform your business to create wow-factor customer experiencesFounder and Managing Director | The Customer Lab
Mike Kendall is a recognized global customer experience, design, and innovation expert, coach, author, and speaker. He led world-class...
- Virgin Media - A DNA of Customer ExperienceDirector of Customer Experience | Virgin Media
Strategic thinker focused on putting customers at the heart of Virgin Media and serving them better in a digital world...
- Virgin Media - A DNA of Customer ExperienceFounder | Sporton Consulting
Throughout her career, Claire has focused on driving customer-led growth by inspiring change and ensuring a tangible link to...
James HydeTechnologyCEO | James & James
Johnny CastrupCo-creationDigital Product Director, Head of LEGO Ideas | LEGO
Julie-Ann HainesCultureCEO | Principality Building Society
Nicole DingleyAdvocacyVP Marketing & Customer Advocacy | Wiley
- NPS is dead! How to truly listen to your customers for customer-led growthFounder | OCX Cognition
Richard Owen has a singular professional focus: Delivering financial value through CX. He co-founded OCX Cognition to combine technology...
Pat PhelanSuccessCCO | GoCardless
Stanford SwintonGrowthVice President Of Global Care and Customer Experience | Deliveroo
- How customer health can inform the performance of your investmentInvestor | Crane Ventures
Investor and former software executive, with particular experience building & leading startups and business units that drive net revenue retention...
- How integrated technologies and data are driving an Advanced view of the customerDirector of Customer and Product Marketing | Advanced Software
An experienced marketing and business leader with a strong track record in delivering tangible success. I combine the exploitation of...
- Throwing light on co-creation; Signify's journey with supermarket giant Albert HeijnHead of Co-creation & People Insight | Signify
Signify, formerly PHILIPS Lighting, is a world leader in lighting for professionals, consumers and lighting for the Internet of Things...
Toby Chapman-DaweConference Host and MCMD | Strand Communications
- Welcome to the Customer Economy. Are you ready for the C-change?Founder & Co-Author of The Customer Catalyst
I have over 25 years' experience as a strategic B2B and B2C customer champion, both in-house and as...